DJAMEL ATTIA

DJAMEL ATTIA

CUSTOMERSERVICE

Doha, Qatar

Profile summary

Dedicated and customer-focused professional with 11 years of experience in automotive showroom environments. Proven ability to build strong client relationships, manage inquiries, and support the sales team in delivering an exceptional customer experience. Strong communication, problem-solving, and product knowledge skills.

Key skills

Skills
Customer relationship management (CRM)Vehicle product knowledge (cars, EVs, SUVs, etc.)Test drive coordinationComplaint resolutionCommunication and interpersonal skillsSales support & documentationFinance & insurance assistanceAfter-sales service coordinationDigital Communication ProficiencyRemote Customer SupportData Analysis for Customer InsightsProactive Problem SolvingEmpathy and Emotional Intelligence

Professional experience

CUSTOMER SERVICE EXCUTIVEJan 2022 - Sep 2025
Gloviz Kia | Batna, Algeria

• Greeted and assisted walk-in customers, providing detailed information on vehicles and services • Coordinated test drives and collected customer documentation • Managed customer feedback, resolved issues, and escalated complex cases when necessary • Maintained customer records in CRM system for follow-ups and promotions

  • Greeted and assisted walk-in customers, providing detailed information on vehicles and services
  • Coordinated test drives and collected customer documentation
  • Managed customer feedback, resolved issues, and escalated complex cases when necessary
  • Maintained customer records in CRM system for follow-ups and promotions
Front Desk Executive / Customer AssociateJan 2018 - Jan 2022
Hyundai Passenger Cars | Batna, Algeria

• Answered queries related to pricing, financing, and car specifications • Scheduled vehicle servicing and maintained service records • Managed showroom visitor logs and directed them to appropriate departments • Supported administrative and documentation tasks

  • Answered queries related to pricing, financing, and car specifications
  • Scheduled vehicle servicing and maintained service records
  • Managed showroom visitor logs and directed them to appropriate departments
  • Supported administrative and documentation tasks
Customer Relations AssistantJan 2014 - Jan 2018
Glocarz Renault | Batna, Algeria

• Delivered a high-quality customer experience by assisting with vehicle inquiries, showroom tours, and service scheduling • Handled front desk responsibilities, including greeting customers, managing calls, and booking appointments • Assisted with after-sales follow-ups to ensure customer satisfaction and encourage repeat business • Coordinated with the sales and service departments to resolve customer concerns quickly and efficiently

  • Delivered a high-quality customer experience by assisting with vehicle inquiries, showroom tours, and service scheduling
  • Handled front desk responsibilities, including greeting customers, managing calls, and booking appointments
  • Assisted with after-sales follow-ups to ensure customer satisfaction and encourage repeat business
  • Coordinated with the sales and service departments to resolve customer concerns quickly and efficiently

Education

Bachelor's Degree, Marketing Of Services
University of Batna